Tactical resources on everything you need to build better – across ops, growth, and product.

No world-class product has ever been built on the backbone of a team that didn’t consistently use product feedback (from customers) to improve their product. Truly taking the time to speak to your customers will always remain fundamental to shipping software people want to use, enjoy using, and don’t hesitate to pay for. In this guide, we’ll…

Product-led growth is used by companies like Slack, Zoom, Cal.com, and countless others. So, what is it? Instead of relying on aggressive sales teams or endless marketing campaigns, PLG puts the product front and center as the primary driver of customer acquisition, activation, and retention. The idea is simple: let your product do the talking.…

The “freemium” model—offering a free plan with optional paid upgrades—seems like a no-brainer at first. It’s used by big names like Slack, Notion, Tally, and Canva. But is it really the best choice for every SaaS product? We’re here to unpack the pros and cons of freemium and explore when it makes sense—and when it…

At ScaleMath, we work very closely with all the companies in our advisory to deliver the world’s best customer experiences. This is a big commitment and an ongoing battle, yet it remains a core part of what we do. We only work with companies that desire excellence as we do because we believe it’s the…