Skip to main content
ScaleMath

One primary job per page

Real libraries do not divide cleanly into four isolated forms. Each page gets one primary job, and limited supporting material stays when it helps that page do it.

Real documentation does not always divide cleanly into four isolated forms. A how-to guide may need a short explanation before the user can safely complete a task. A reference page may need a sentence explaining why a setting matters. A tutorial may need to link to detailed reference material. Removing every crossover can make the documentation less useful, not more correct.

So the four types are a decision framework, not a compliance system. They exist to answer one question, what is this page for, and to catch a page that has quietly become three pages at once. They are not a labelling scheme to be enforced.

RuleWhat it means in practice
Documentation serves four distinct user needsThe four types exist because the needs do, not because a taxonomy is tidy.
Each type requires a different approachA tutorial and a reference page are written, reviewed and maintained differently. Treating them the same is how both end up mediocre.
Each document has one clear primary purposeIf a page has two, it is two pages.
The types are a course-correction toolUse them to ask what a page is for, not to label it once and move on.
A tutorial is defined by the teaching relationshipNot by the reader being a beginner.
A how-to guide may carry a short explanationWhen it is needed to complete the step or avoid a mistake. Stripping it out serves the category, not the reader.

The practical rule is simple: each document should have one primary job, while limited supporting material can remain when it helps that document do it.

Three things follow from this that a page taxonomy on its own does not reach, and the method covers all three: how to split, merge, deduplicate, version and retire pages across a library that already exists; a verification standard that separates what has been tested from what has only been asserted; and how to assess a request before agreeing to write anything.

Deciding what a page should be is the easy half. The other half is what to do with the 400+ articles already in the library, and that is where most of this method lives.

When categorical purity and user usefulness conflict, user usefulness wins.

Need this applied to your documentation?

We audit, restructure and write product documentation for B2B software companies.

Product documentation servicesRun a free documentation audit
ScaleMath
  • Full stack, senior team: you get us, not just one person that's good at one thing.
  • Your strategic partner: we're here to serve you. Get our input on strategy, product, customer experience, UX, and more.
  • We've helped renowned companies like:
AtarimAAWPWP Fusion