This is the ScaleMath Support Handbook. This is what we expect all our customer support team members to know and do like the back of their hands.
The purpose of this Manual is to provide support technicians with a guide that will help them excel in their day-to-day tasks. This isn’t supposed to be a list of regulations or “rules” that are burdensome, but rather guidelines based on years of experience to empower success.
This is published publicly for anyone to reference or fork for their own purposes.
- Principles Of Delivering Exceptional Customer Experiences
- Internal Communication
- Product Documentation
- Your Daily Workflow